Pictureworks Hong Kong Limited
Technical Officer
A week ago
Job Duty
Responsibilities Provide daily support for IT operations, including system maintenance, administration, and documentation. Assist with the installation, configuration, and troubleshooting of hardware and software for PCs and other devices. Deliver timely and effective customer service support and solutions on IT-related areas. Take ownership of troubleshooting and problem-solving activities, ensuring issues are resolved in a timely manner. Collaborate with operation teams to escalate and resolve complex technical issues. Maintain accurate records of support requests, solutions provided, and up-to-date software and hardware inventory. You will be expected to accommodate a flexible work schedule based on the roster, encompassing weekends and public holidays. Overtime work and outdoor assignments may be necessary when unexpected situations arise. Handling ad-hoc projects is required. Requirements Diploma or above in Computer Science, Information Technology, or relevant disciplines. Min 2+ years of relevant experience. Proficiency in hardware and software installation, configuration, and troubleshooting and familiarity with IT systems, networks, and security protocols. Excellent customer service and communication skills, with the ability to effectively explain technical concepts to non-technical users. Ability to work independently demonstrating strong troubleshooting and problem-solving skills. Basic knowledge of imaging-related products and Passion for Photography and Service would be an added advantage. Flexibility to work shifts, including weekends and public holidays. Good command of written and spoken Cantonese, English and Mandarin. Immediate availability is highly preferred. More experienced will be considered as Assistant Manager. Fresh Graduate is also welcomed to be Assistant Technical Officer. We offer 5-day work week and competitive remuneration package to the right candidate. Interested parties, please send your full resume including last and expected salary, and available date by email to hr@pictureworks.com. Pictureworks (Hong Kong) Limited is an equal employer and welcomes applications from all qualified candidates. All information provided by applicants will be treated in strict confidence and used for recruitment purposes only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purposes and will then be destroyed.
Allowance & Benefit
N/A
Timetable
Mon to Fri
09:00 - 18:00
Requirement
Education:
Diploma / Certificate
Skill:
Computer Science
Information Technology
Microsoft Excel
Language:
Spoken Skill
Mandarin
English
Cantonese
Written Skill
English
Chinese
About Company
Pictureworks Group is a leading provider of proprietary technology solutions that leverage cloud technologies to connect individuals and help them capture and organize their precious image memories. We are passionate about capturing and sharing the stories of our valued guests and strive to make a meaningful impact by preserving memories for millions of smiles around the world. At Pictureworks, we firmly believe that every member of our team plays a vital role in shaping our success and contributing to the experience we provide for our valued guests. Whether you are a creative storyteller, a tech enthusiast, or a customer-centric professional, Pictureworks offers an inclusive and supportive work environment that fosters growth, innovation, and personal development. We are seeking a skilled and customer-focused Technical Officer to join our team. The Technical Officer will be responsible for providing efficient and effective technical support. This role requires a strong technical IT background, excellent problem-solving skills, and the ability to deliver exceptional customer service.