MK STAY
Guest Services Officer (FULL TIME)
This week
Job Duty
1) Guests Greeting. 2) Provide Service and Answer Guests Inquiry. 3) Perform Check-In & Out, and room assign for Guest. 4) Appropriate Upselling. 5) Handle Online / Group / Phone Reservations & Update the Reservation Records. 6) Provide Hotel Information to Guest, such as Available Rooms, Room Rates & Hotel Amenities. 7) Liaise with Room Attendant to Ensure all rooms are Clean, Tidy for Fulfill Accommodate Guests' Needs. 8) Respond Complaints in a Timely and Professional Manner. 9) Immediate available preferred. 1) 來賓問候。 2) 提供服務並回答客人的詢問。 3) 辦理入住和退房手續,並為客人分配房間。 4) 適當的追加銷售。 5) 處理線上/團體/電話預訂並更新預訂記錄。 6) 向客人提供飯店訊息,例如可用客房、房價和飯店設施。 7) 與客房服務員聯絡,確保所有房間乾淨整潔,以滿足客人的需求。 8) 及時、專業地回應投訴。 9) 能即時上班者優先考慮。
Allowance & Benefit
Other
Five-Day Work 每週五天工作 Medical Benefit & MPF 醫療福利及強積金 Discretionary Bonus / Incentive 酌情花紅 / 獎金 Immediate available preferred 能即時上班者優先考慮
Work Address
No.11 ChangSha Street
Timetable
Mon to Sun
22:00 - 08:00 (+1)
Mon to Sun
13:00 - 23:00
Mon to Sun
08:00 - 18:00
Rotation required
Requirement
Education:
HKDSE / Equivalent
Skill:
Chinese Word Processing
Language:
Spoken Skill
Cantonese
English
Mandarin
Written Skill
Chinese
English
About Company
Not available