Job Duty
Job Responsibilities •Undertake the related planning and delivery functions in preparation for Test Days •Ensure effective and efficient delivery of Exams within a location •Prepare items around confidential materials (e.g. exam papers) •Manage admin tasks, email communications with customers and exam boards •Performing both clerical and administrative tasks •Assist in packing exam papers and managing confidential information for test day •Receives instructions and requests from cluster operations, 5 days before Test Day itself and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively •Scan dashboards to monitor performance and identify issues •Deploy engagement plan for Venue Staff. Supports decisions of Operations Manager with the selection of venue staff, sets performance expectations and maintains positive relations 崗位職責 •承擔相關的計劃和交付職能,為考試日做準備 •確保在一個地點內有效和高效地提供考試 •準備機密材料(例如試卷)周圍的物品 •管理管理任務、與客戶和考試委員會的電子郵件通信 •執行文書和行政任務 •協助打包試卷並管理考試當天的機密資訊 •在考試日前 5 天接收來自集群運營的指令和請求,並相應地(通常在短時間內)計劃和組織給定的資源,以確保工作高效且有效地進行 •掃描儀錶板以監控性能並識別問題 •為場地工作人員部署參與計劃。通過選擇場地工作人員來支援運營經理的決策,設定績效期望並保持積極的關係 •協助佈置場地、規劃、準備文具和材料 •在整個考試期間,根據考試官提供的指導方針和程式,協助監督學生。 •更新和維護所有檢查記錄的資料庫 Job Requirements •A good working knowledge of spoken and written English •Fluent Cantonese •1-2 years experience in customer service is preferred •Fresh Graduate is welcome •High accuracy and detail oriented are a must as exams are involved •Customer relationship management, good time management and problems solving skills •This role may require working test days which will involve weekend work as part of the contracted hours 任職要求 •良好的英語口語和書面工作知識 •流利粵語 •1-2年客戶服務經驗者優先 •歡迎應屆畢業生 •高精度和注重細節是必須的,因為涉及考試 •客戶關係管理,良好的時間管理和解決問題的能力 •該職位可能需要工作測試日,其中將涉及週末工作作為合同時間的一部分
Allowance & Benefit
N/A
Timetable
Mon to Fri
10:00 - 18:45
Requirement
Education:
Diploma / Certificate
Skill:
Microsoft Word
Microsoft Excel
Chinese Word Processing
Certs & Licenses:
雅思或其他同等證明
Language:
Spoken Skill
Mandarin
English
Cantonese
Written Skill
English
Chinese
About Company
Not available