Smart City Circular Economy Solutions Limited
Customer Service Representative
A month ago
Job Duty
(A)Responsibilities - Handle all enquiries and complaints lodged by general public, venue owners, building management offices, other relevant stakeholders via hotline, email, text message or web portal - Record the information of the enquiries / complaints received and replies made - Coordinate and arrange ad-hoc collection service/ cleaning service/ maintenance service with related departments based on customers’ requests - Undertake ad-hoc tasks as assigned by Customer Services Supervisor - 6-days work week (Shift from Mon-Sun, including Public Holidays), 9 hours per day (9:00-18:00 / 13:00-22:00) (B) Requirements - At least one (1) year customer service experience in hotline operation/servicing roles - Customer-oriented, responsible, patient and flexible - Logical, systematic and open-minded when resolving issues - Mature, independent and works well under pressure - Excellent communication and problem-solving skills - Team spirit and good interpersonal skills - Good command of English and Cantonese (spoken and written). Proficiency in Mandarin is a plus - Proficiency in PC applications - MS Office, Chinese Word Processing
Allowance & Benefit
N/A
Timetable
Mon to Sun
08:30 - 22:00
Rotation required
Requirement
Education:
HKDSE / Equivalent
Skill:
Microsoft Word
Microsoft Excel
Chinese Word Processing
Language:
Spoken Skill
Mandarin
English
Cantonese
Written Skill
English
Chinese
About Company
Smart City Circular Economy Solutions (SCCES), a subsidiary of ALBA Group, has won the Hong Kong government tender for the Reverse Vending Machine (RVM) project and will oversee the installation and operation of 120 RVMs across strategic locations throughout Hong Kong. About ALBA in Hong Kong ALBA Group Asia has its headquarters in Hong Kong. In addition to SCCES, ALBA Group Asia has established two other operations in Hong Kong. ALBA Integrated Waste Solutions Ltd. operates WEEE Park, a state-of-the-art facility located in EcoPark, Tuen Mun, dedicated to the treatment and recycling of Waste Electrical and Electronic Equipment (WEEE) for the benefits of residents and local businesses in Hong Kong. Being a shareholder and technology provider, ALBA Group Asia invested in New Life Plastics Ltd., who specializes in the processing of recycled polyethylene terephthalate (PET) beverage bottles and high-density polyethylene (HDPE) personal care bottles in Hong Kong.