OT&P Healthcare
Customer Service Officer (Call Centre/ Hotline)
A week ago
Job Duty
Job Specification: - Responsible for appointment bookings and patient registration - Handle patient enquiries in a professional manner via phone calls, emails - Cooperate with other team members to solve customer requests and problems efficiently - Maintain a high level of customer satisfaction - Follow up and liaise with relevant parties - Others ad-hoc project as assigned
Allowance & Benefit
N/A
Timetable
Sat
08:00 - 13:00
Mon to Fri
07:45 - 15:45
Mon to Fri
08:00 - 17:00
Mon to Fri
09:00 - 18:00
Rotation required, Alternate Saturday work is required
Requirement
Education:
Tertiary Education
Skill:
Microsoft Word
Microsoft Excel
Language:
Spoken Skill
Mandarin
English
Cantonese
Written Skill
English
Chinese
About Company
For over 25 years, OT&P Healthcare has been a highly respected provider of medical services to the expat and local communities in Hong Kong. Our clinics offer a wide range of services such as Family Medicine, Obstetrics and Gynaecology, Surgery as well as other specialties with internationally trained doctors. OT&P Healthcare is the only clinic group in Hong Kong to achieve accreditation from the Australian Council on Healthcare Standards (ACHS) and follows the highest standards in medical care as well as patient safety and risk management. For more information about OT&P, please go to www.otandp.com Information about OT&P can be found at http://www.otandp.com/.