WallStone Partners Co. Ltd.
Customer Service Assistant
A week ago
Job Duty
- Basic Salary $18,000/mth + Monthly Attn. Bonus: $500 + Gratuity Bonus (For 1 year contract extension, Gratuity Bonus: $10,000) - AL : 12 days, Birthday Leave: 1 day, Medical insurance: After Probation - Working location: TST - Monday – Sunday (including Public Holidays), 5 days per week. Working time Shift (Roster arranged by Client): 1. 08:30-17:30 2. 09:30-18:30 3. 09:00-Centre Close (Sat Sun Usually half day) Requirement: · Native in Cantonese, GOOD Command in Mandarin, Standard English · Good CS skills, Sincere Outlook & Attitude Responsibilities: * Handle queries, verification duties for the customers, brokers, and agents * Execute operation procedures in compliance with the documented procedures, service benchmarks, regulatory requirements, Company policies, and practices. * Provide prompt services and accurate policy information with professional advice. * Handle customer problems and complaints escalated by team members. * General CS & Admin. support in the team
Allowance & Benefit
Other
Attn bonus
Gratuity Bonus
Work Address
tsim sha tsui
Timetable
Mon to Sun
08:30 - 17:30
Mon to Sun
09:30 - 18:30
Mon to Sun
09:00 - 18:00
Requirement
Education:
HKDSE / Equivalent
Skill:
Chinese Word Processing
Microsoft Excel
基本電腦
Language:
Spoken Skill
Cantonese
English
Mandarin
Written Skill
Chinese
English
About Company
WallStone Partners has been dedicated to excellence in providing executive search consulting to the international companies based in operating from Hong Kong & Asia. Our reputation is based on our successful track record, creative and consultative approach, and commitment to quality, integrity and professionalism as well as an ability to develop enduring, effective working relationships.