Aspire Lifestyles (Hong Kong) Limited
Customer Care Specialist / Executive (High Value Segment)
More than 3 months ago
Job Duty
This is an amazing opportunity to join Aspire Lifestyles, the world's largest premium concierge and affluent service provider. The Aspire Lifestyles delivery model assists companies and some of the world’s most premier brands to drive loyalty and create value in their customer portfolios. Your Role: - Provide quality services and maintain a positive experience with customers by personalized interactions independently from different channels such as phone, live chat and email in a professional manner - Understand the needs of customers and recommend innovative, resourceful solutions and service to difference types of requests - Able to consult and advise customers on travel needs and provide accurate and timely information - Stay up-to-date with program benefits and privileges to better fulfill customer requests - Maintains and improves quality results by adhering to standards and guidelines - Other ad-hoc projects as assigned Ideal Candidate Profile: - Holder of Certificate or Diploma, equivalent or above 2+ years of customer service experience - Experience in the customer service or hospitality role is an advantage - Omni channel work experience is preferred – phone, email and chat - Firsthand city knowledge of local events and ability to spot trends nationwide - Experience working directly with international contacts for the fulfillment of reservations - Proven experience working with affluent customers - Strong communication and customer service skills - Good command in spoken and written English, Cantonese and Mandarin - Available to work on shifts including weekends and public holidays - Fresh Graduate is welcome - Immediate availability is highly preferred We offer: - Structured training programme - Comprehensive on-the-job and continuous training - 5-day work per week (shift duty from Monday to Sunday) - Shift allowance, overtime pay - Competitive salary package with monthly incentive bonus - Double Pay - Discretionary Bonus - Paid annual leave - Additional leave such as birthday leave - Group medical insurance (including spouse and children, if applicable) - Career with a clear progression path - Candidates with more experience will be considered as Senior Role. Interested candidates are invited to apply online with a comprehensive resume. We apologize that we will only respond to shortlisted candidates. We provide attractive remuneration package and fringe benefits for the right candidate. Interested parties please click "Apply Now" to submit your CV with current and expected salary. We are an equal opportunity employer. We value a diversified workplace and applications are welcome from all qualified candidates. The information provided by job applicants will be treated in strictly confidential and used for recruitment-related purposes only.
Allowance & Benefit
N/A
Work Address
Wan Chai
Timetable
Day Negotiable
10:00 - 22:00
Rotation required
Requirement
Education:
Diploma / Certificate
Language:
Spoken Skill
Cantonese
English
Mandarin
Written Skill
Chinese
English
About Company
The best stories are told by those who have lived the experience. Our mission is to inspire and delight your customers by making amazing stories happen every day. Stories they can share with their friends, family and colleagues. Stories that reinforce the value of your brand. The Aspire Lifestyles global team, a collective of experts and enthusiasts live and breathe this mission, fostering a culture which strives to deliver the ultimate customer experience. We further empower this human endeavour with quality and innovation across every one of our services, networks, platforms and technologies. We understand that every customer has their own interpretation of “extraordinary” and a unique idea of what “ultimate” is to them. We’re here to help to define exactly what extraordinary means for these customers and deliver the ultimate experience by engaging them with the most relevant and timely benefit solutions on your behalf. With nearly 30 years’ experience providing white-labeled benefit solutions, our locally-customised and globally available selection of innovative services is well proven and highly praised. Aspire Lifestyles’ services include: • Industry-leading Concierge Services • End-to-end Airport Services • Custom-built Benefits and Experiences • Comprehensive Travel & Medical Assistance • Travel Security Advice • Health and Wellness Expert Advice • Online Destination Reports • Auto and Home Assistance • Customisable Digital Solutions To learn more about Aspire Lifestyles, please visit our website www.aspirelifestyles.com.