Manpower Services (Hong Kong) Limited
Contract Bank Ambassador - Leading Chinese Bank (Up to 21k (HKI,KLN, NT))
A week ago
Job Duty
Our client is a leading Chinese bank in Hong Kong, they are currently looking for Contract Bank Hall Ambassador to join their team. Job Duties: Greet and welcome all walk-in customers. To act as the first contact point of customers in a warm and caring manner to ensure their journey satisfactory To understand customers' needs and re-direct customer traffic to ensure pleasant customer journey Provide guidance to customers on Branch self-serve devices Promote and cross-sell general banking products and e-banking platform and services Promote and drive the usage of e-Banking and digital channel Handle general enquiries / complaints and resolve issues; drive fast and accurate transaction processing to serve customers in accordance with standard procedures Provide good after-sales support and logistics as assigned Deliver superior quality service to customers and evaluate customer preferences and identify opportunities to enhance customer relationship; refer potential customers to Relationship Manager in the branch Comply with the regulatory requirements as well as the internal compliance policies and guidelines including but not limited to anti-money laundering and counter-financing of terrorism Requirements: 5 subjects at Grade E / Level 2 or above in HKCEE/HKDSE, including Chinese, English and Mathematics Minimum 1 year relevant sales and customer service experience Customer centric servicing mind set and excellent communication skills A proactive team player with good interpersonal skills Good command of Cantonese, Mandarin and English Branch Location: Hong Kong Island: - North Point - Sai Wan Kowloon: - Tsim Sha Tsui - Mong Kok - Olympian City New Territories: - Tai Po - Sheung Shui -Tseung Kwan O
Allowance & Benefit
N/A
Timetable
Mon to Sat
08:45 - 18:00
Rotation required, Alternate Saturday work is required
Requirement
Education:
Diploma / Certificate
Skill:
Microsoft Word
Microsoft Excel
Chinese Word Processing
Language:
Spoken Skill
Mandarin
English
Cantonese
Written Skill
English
Chinese
About Company
Empowered by the world-wide reputation and global perspectives of ManpowerGroup Inc., ManpowerGroup Greater China has rooted its operations in local markets across Greater China for over 20 years. We offer comprehensive and full range workforce solutions to more than 20,000 companies in the Greater China Region