工作職責
#BeMore Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX. - Attractive remuneration, great perks, and performance incentives - Comprehensive medical, insurance, or social security coverage - World-class workspaces - Engaging activities and recognition programs - Strong learning and development plans for your career growth - Positive culture for you to #BeMore at work - Easy to locate area with direct access to public transport - Flexible working arrangements - Be coached and mentored by experts in your field - Join a global company, winner of hundreds of industry awards What is your mission? You will help us deliver excellent service to our partner brands by performing these tasks: -To provide customer service support / troubleshooting support through email/phone/chat to members - Collaborate with internal parties for customers' enquiries and/ or complaints - To Work closely with team supervisors to ensure escalated issues are handled in a timely and correct manner - Gather customer feedback to enhance service and customer experience - Maintain up-to-date member information - Shift duty is required - 40 hours/week Who are we looking for? - At least 1 year of Customer Service experience in a contact centre environment - Strong communication skills with the ability to communicate effectively with internal and/or external contacts - Highly self-motivated, energetic with a positive attitude and a team player - Passion for building customer loyalty by carefully listening, building rapport and providing extraordinary customer care, using strong written and verbal communication skills - Confident computer skills are vital as you’ll be using multiple tools and systems daily - Excellent time management & multi-tasking skills Bilingual in a combination of two of the following, Cantonese, Mandarin or English
津貼和福利
其它
勤工獎，新人獎金
工作地點
Kwun Tong
工作時間
週一至週日
08:00 - 22:00
需輪班工作
工作要求
教育程度:
中學文憑 / 同級
技能:
中文輸入
語言:
口語
廣東話
英文
普通話
書寫
中文
英文
僱主資料
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.