工作職責
Store Supervisor (Causeway Bay) Salary :21-21.1K What Will You Be Doing: - Handle customer enquiries by email in English and handle complain case in appropriate manner -Maintain the Environment: you'll initiate and perform daily tasks and projects to maintain the aesthetic appeal and cleanliness of our stores and prepare the experience rooms and equipment for the guests. -Health and Safety: Help manage and lead health and safety initiates and policies to ensure the safety of our team and guests. -Shift Management: Work with management team to ensure daily checklists, goals and labor are achieved and communicated to the team effectively. -Training and Job Mastery: master and lead training new hires at the Guest Experience Guide and Lead Guest Experience Guide level -Live the Sandbox VR Way: exceed expectations of our guests by promoting our culture, mission and core values. Making a guest happy makes your day! -Deliver an Incredible Guest Experience: you'll welcome and guide our guests through the experience, helping them with VR gear suiting-up and suiting-down, ensuring a safe and fun experience, and making sure guests leave excited to share their personalized videos, photos, and a story that they can share with friends. The Lead Guest Experience guide will also handle guest escalation when needed, stepping in to lead and support the Guest Experience Guides. -Technical Support and Troubleshooting partnering with management and our support team in other parts of the country to troubleshoot any technical issues that may arise in day-to-day operations. -Collaboration: you’ll be asked to partner with management and other team members for ad-hoc projects and other operational duties that might arise in a fast-growing startup company. -Safety and Cleanliness: managing the safety and cleanliness of our equipment and location exceeds the expectations of our guests and team. -Communication: consistently and effectively identify and communicate store issues, project updates and ideas with the management team -Specialised focus: Lead guest experience guides have the ability to specialise in the technical systems of Sandbox and/or focus on guest service based on their skills and interests. -Store Profitability: Partner with management team to plan marketing initiatives, labor management and execution to maximize store profitability. What We Are Looking For Guest Service Focused: -Delivering an exceptional experience to all our guests is the most important thing we can do in our company. -You’ll need to communicate and present clearly and warmly, and mostly importantly demonstrate extreme empathy to the needs of our guests and our team alike. -You’ll be expected to maintain a professional appearance and demonstrate integrity, honesty, and knowledge to provide a white glove experience for our guests. Requirement: +5 years in Retail / Store Management Service -Good command of spoken Cantonese, English and Mandarin - Willing to work on shifts and weekends - Works well with others and is a team player - Can handle a fast-paced work environment - A strong work ethic, the ability to work independently - Solves problems well and learns quickly. 店舖主任 你將會負責: -店鋪營運:您將被指派執行日常任務和項目,以保持我們商店的美觀和整潔,並為客人準備體驗和設備。 -健康與安全:幫助管理和領導健康與安全倡議和政策,以確保我們團隊和客人的安全。 -輪班管理:與管理團隊合作,確保實現每日清單、目標和工作,並有效地傳達給團隊。 - 培訓和工作掌握:掌握並領導新員工的顧客體驗指南和VIP顧客體驗的培訓 -以 Sandbox VR 方式:透過宣傳我們的文化、使命和核心價值觀,超越客人的期望。 讓客人開心就是您的一天! - 提供令人難以置信的顧客體驗:您將歡迎並引導我們的賓客體驗整個體驗,幫助他們穿戴 VR 裝備,確保安全有趣的體驗,並確保顧客在離開時興奮地分享他們的個性化視頻、照片和故事,他們可以與朋友分享。 VIP賓客體驗還將在需要時處理日常疑難,介入及解決疑難。 -技術支援和故障排除與管理層和我們在其他地區的支援團隊合作,解決日常營運中可能出現的任何技術問題。 - 協作:您將被要求與管理層和其他團隊成員合作,完成快速發展的新創公司中可能出現的臨時專案和其他營運職責。 -安全和清潔:管理我們的設備和地點的安全和清潔 -溝通:與管理團隊一致有效地識別和溝通商店問題、專案更新和想法 - 專注於專業:有能力專注於Sandbox VR的技術系統和/或根據自己的技能和興趣專注於顧客服務。 -店鋪獲利能力:與管理團隊合作規劃行銷計劃、勞動力管理和執行,以最大限度地提高商店盈利能力。 我們正在尋找 顧客服務重點: -為所有客人提供卓越的體驗是我們公司能做的最重要的事情。 -您需要清晰、熱情地進行溝通和展示,最重要的是對我們的客人和我們團隊的需求表現出極大的同理心。 ------您需要保持專業的外觀並表現出正直、誠實和知識,為我們的客人提供最好的體驗。 要求: +5 年零售或店鋪管理服務經驗 - 良好的粵語、英語和普通話口語能力 - 願意輪班和週末工作 - 我們歡迎酒店/零售行業的專業人士加入我們。 - 提供優質的服務,將客人放在首位 - 良好的團隊合作精神 - 能夠勝任快節奏的工作環境 - 具有良好職業道德品質,獨立工作能力強 - 良好的問題解決能力和學習能力
津貼和福利
其它
Benefits: - Opportunities for career advancement and promotion - Employee discounts - Medical and dental insurance coverage - 5-day work week
工作時間
週一至週日
13:00 - 22:00
需輪班工作
工作要求
教育程度:
高級文憑 / 證書
技能:
People Management
English
Complain handling
中文輸入
語言:
口語
廣東話
英文
普通話
書寫
中文
英文
僱主資料
We are Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences. 我們是 Sandbox VR,是世界上最先進的虛擬現實體驗。我們的使命是通過頂級的沉浸式體驗將人們聚集在一起。