Customer Services Officer (Full Time)

工作職責

Key Responsibilities • Promote and assist passengers to use the left baggage/baggage delivery and baggage acceptance services • Perform check-in service or self-service assistance to passengers at various off-airport check-in locations • Respond to customers' enquiries and provide information on baggage storage, delivery and acceptance rate • Perform identification document checks and explain the terms and conditions of the services to the customers • Assist customers in completing payment process in accordance with Company guidelines • Report facilities failure to Supervisor Job requirements: • F.5 or above, with experience in airport or hotel related industry is preferred; priority will be given to holder of Higher Diploma in relevant stream • Good customer services attitude • Good inter-personal skill • Basic skills in PC software, such as Excel, Word & Google Chrome • Required to wear uniform and work on rotating shifts between 5.30 am and 1.30 am, including weekends and public holidays. Work Location: Successful candidate may be assigned to or rotated at the locations listed below: • Hong Kong International Airport • West Kowloon Station • Hong Kong/Kowloon Station Or other locations subject to Company's arrangement We offer semi full-time role for qualified candidates who are interested in working for 15 shifts or 12 shifts per month. Interested parties shall submit their resume and expected salary to [email protected] or WhatsApp 5165 4318. Privacy Policy Statement Your application and personal information will be treated as strictly confidential and used only for purposes of recruitment and selection. Applicants who are not invited for interview within 4 weeks may consider their applications unsuccessful. All personal data of unsuccessful candidates will be destroyed after 6 months.