工作職責
Responsibilities 主要職責: Answer incoming customer and driver calls/ Handling chats enquiry and fulfill their request; 接聽熱線電話/處理線上即時對話,滿足顧客及司機的需要 Update customers on their order status and manage their expectation; 為客戶跟進訂單進度及管理客戶要求 Monitor fulfillment, and help customers find a vehicle if they have been waiting for a while; 監控訂單配對率,協助乘客尋求合適的司機 Manage corporate users and their request; 協助管理商業客戶,以滿足他們的需求 Resolve user conflicts and performance issues related to drivers; 處理顧客投訴,協助顧客及司機解決問題 Motivate your peers, and be a role model to others. 與同事建立良好關係,成為團隊中的好榜樣 Shift Duty is needed 需輪班工作 (Hotline Operating hr: Mon - Sat: 08:00 -22:00, Sun& P.H: 09:00 -22:00) Requirements 資歷要求: DSE graduated or above 中六或以上學歷程度 1 year relevant work experience (Fresh Graduates are also welcome) 1 年相關工作經驗 (歡迎應屆畢業生) Assertive with excellent interpersonal and communication skills 良好溝通技巧 Good team player and responsible 良好團隊精神,有責任感 Fluent in written and spoken English and Cantonese 流利廣東話及英語書寫及會話 Knowledge and understanding of mobile and web technologies 有基本流動電話及電子科技知識 Proficient in Chinese and English typing 懂中英文輸入法 Want to know more about us? Please visit our website: www.lalamove.com All information received will be kept strictly confidential and used only for employment-related purpose.
津貼和福利
其它
-Five-day work week -Medical insurance -Dental insurance
工作時間
日子可商議
08:00 - 22:00
需輪班工作
工作要求
教育程度:
中學文憑 / 同級
技能:
中文輸入
微軟 Word
語言:
口語
廣東話
英文
普通話
書寫
中文
英文
僱主資料
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving. At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.