Customer Service Assistant

工作職責

Job Duties: Handle incoming calls, emails, live chats, and social media messages from customers in a timely and professional manner. Follow up on after-sales service issues, such as order delivery, warranty, and returns, ensuring customer satisfaction. Input and update customer data accurately in the CRM system Take responsibility for ad hoc assignments as required. Requirements: Form 5/ DSE or above Relevant working experience in customer service or call center will be an advantage. Well-organized with an analytical mind and good communication Excellent telephone manner, customer-oriented mindset and willing to work under pressure. Good command of spoken and written English and Chinese (Cantonese & Mandarin). Knowledge in MS Office Applications include Chinese word processing. Fresh graduate will also be considered.