Duty Manager 值班經理

工作職責

Responsibilities:  Monitor and supervise the Front Desk operation  Supervise team members in Front Office to maintain smooth operation  Handle and respond guests’ inquiries and complaints  Be attentive to hostel security and safety requirements  To report manager regarding incidents happening in the hostel by recording the details, including actions taken and results in the log book  Perform other tasks assigned by manager Requirement:  Higher Diploma holder or above in Hospitality or Hotel Management or related disciplines  Minimum of 3-5 years supervisory experience in Front Office operation  Excellent problem-solving, interpersonal, leadership and coaching skills  Good command of spoken and written English and Chinese.  With basic computer knowledge and skill, familiar with Microsoft Office applications and English/Chinese typing, etc.  Able to work independently and attend shift duties  Immediate availability is highly preferred  Priority will be given to Sham Shui Po residents 職責： - 管理及監督相關前台營運工作及服務 - 監督前台同事日常工作以維持穩定運作 - 處理住客的查詢及投訴 - 處理及管理旅舍的保安系統 - 通過記錄細節向上司報告旅舍發生的事件，包括在日誌中採取的行動和結果 - 執行其他由上司所指派之任務 要求： - 擁有款待業、酒店管理或相關學科的高級文憑或以上學歷 - 至少3-5年管理前台營運經驗 - 具備良好的解決問題能力、人際溝通、領導能力和指導能力 - 良好的中英文口語和書寫能力 - 懂基本電腦操作及應用、熟悉Microsoft Office應用及英文/中文打字等 - 須輪班輪休 - 可即時上班優先考慮 - 優先考慮深水埗居民 Interested candidates, please apply with full resume, present and expected salary, by clicking “Apply Now” . You are welcome to visit our website http://www.yha.org.hk to learn more about us. * Data collected will be used for recruitment purpose only. Applicants not contacted within 8 weeks may consider their application unsuccessful. The information will be destroyed.”