Customer Care Executive / Assistant (Travel Recommendation / Dining Reservation)

工作職責

Your Role: • Provide quality services and maintain a positive experience with customers by personalized interactions independently from different channels such as phone, live chat and email in a professional manner • Understand the needs of customers and recommend innovative, resourceful solutions and service to difference types of requests • Able to consult and advise customers on travel needs and provide accurate and timely information • Stay up-to-date with program benefits and privileges to better fulfill customer requests • Maintains and improves quality results by adhering to standards and guidelines • Other ad-hoc projects as assigned Ideal Candidate Profile: • Holder of Certificate or Diploma, equivalent or above • 2+ years of customer service experience, preferably in a call center environment • Experience in the customer service or hospitality role is an advantage • Omni channel work experience is preferred – phone, email and chat • Firsthand city knowledge of local events and ability to spot trends nationwide • Experience working directly with international contacts for the fulfillment of reservations • Proven experience working with affluent customers • Strong communication and customer service skills • Good command in spoken and written English, Cantonese and Mandarin. Spoken in Japanese / Korean is an advantage • Available to work on shifts including weekends and public holidays • Fresh Graduate is welcome • Immediate availability is highly preferred We offer: • Structured training programme • Comprehensive on-the-job and continuous training • 5-day work per week (shift duty from Monday to Sunday) • Shift allowance, overtime pay • Competitive salary package with monthly incentive bonus • Double Pay • Discretionary Bonus • Paid annual leave • Additional leave such as birthday leave • Group medical insurance (including spouse and children, if applicable) • Career with a clear progression path Candidates with more experience will be considered as Senior Role.