Operations & Customer Experience Specialist

Job Duty

We are seeking a detail-oriented, highly organized Operations & Customer Experience Specialist to manage the end-to-end customer order lifecycle. You will oversee order accuracy, quality control, customer communications, and basic marketing support. Note: Baking experience is not required. Key Responsibilities Order Management & Customer Service: Consult with clients via WhatsApp/email regarding designs and quotes, issue invoices, confirm order specs, and assign delivery drivers. Quality Control: Cross-check order details (flavors, names, colors, dates, add-ons) against invoices and kitchen/packing outputs before products leave the door. Systems & Process Improvement: Utilize checklists to eliminate recurring errors and help formalize operational procedures. Team Coordination: Ensure clear communication across sales, kitchen, packing, and delivery teams. Business & Content Support: Photograph finished orders, manage photo archives, update website listings, and assist with corporate outreach and social media postings Qualifications & Ideal Profile Key Skills: Exceptional attention to detail, strong multi-tasking skills, structured organization, and clear communication under pressure. Background: Experience in hospitality, luxury retail, event coordination, client service, or admin operations is preferred. Work Style: Systematic, proactive, and process-driven with high personal standards for accuracy.