Digital Branch Service Executive

Job Duty

Principal responsibilities Mange queue and provide customer services in bank hall through efficient and customer-friendly services Proactively identify and digitize banking services and banking solutions to strenghten digital customer services and experiences React proactively to customers’ requests and ensure service level is in line with bank standards Handle customers' issues and escalate when appropriate according to supervisor’s guidance Assist branch in achieving sales targets through referrals or cross-selling Provide non-cash transaction, support branch administrative and operational duties and adhere to control procedures and internal guidelines Requirements University degree in Business Administration, Marketing, Computer Science or a related discipline is preferable. Fresh graduates are welcome For non-degree holder, minimum 1 year of work experience preferably in customer facing role Keen interest in latest mobile and web technologies and trends High level of customer centricity mindset with dedication to deliver exceptional quality services for customers Excellent written and spoken English and Chinese, with proficiency in Putonghua would be an advantage Excellent interpersonal and communication skills