Receptionist

工作職責

i. Answering calls, greeting clients, managing appointments and providing exceptional customer service, ensuring a smooth check-in and check-out process. ii. Arranging schedules of Pilates instructors, coordinating classes, and managing any scheduling conflicts that may arise iii. oversee and approve leave requests from Pilates instructors, ensuring adequate coverage. iv. Assistant in promoting and selling private class packages, providing information to clients and supporting the sales process. v. Collecting customer feedback and comments, ensuring accurate record keeping and feedback management. 1. 接聽電話、客戶接待、管理預約並提供卓越的客戶服務，確保上堂及落堂流程順利進行。 2. 安排普拉提教練的日程、協調課程並管理可能出現的任何日程抵觸。 3. 監督並批准普拉提教練的休假請求，確保足夠的代課支援。 4. 協助推廣及銷售私人課程，提供顧客資訊並支援銷售流程。 5. 收集客戶回饋和意見，確保準確的記錄保存和回饋管理。