Ecommerce Officer

工作職責

Job Summary: We are seeking a proactive and detail-oriented Ecommerce Officer - Warehouse Operations to oversee and optimize warehouse processes for online order fulfillment. This role provides essential support to the eCommerce and warehouse teams, ensuring efficient inventory management, accurate data handling, and smooth operational workflows. The ideal candidate should have strong Excel skills, a comprehensive understanding of warehouse operations, and experience with ERP systems like NetSuite (an advantage). Key Responsibilities: Warehouse Operations & Inventory Management: Ensure smooth warehouse operations, including receiving, storing, picking, packing, and shipping online orders efficiently. Monitor stock levels, conduct regular stock audits, and maintain accurate inventory records. Utilize Excel to analyze stock movement and minimize discrepancies. Oversee order processing and fulfillment to ensure timely deliveries. Coordinate with internal teams to resolve order-related issues. Identify and implement improvements in warehouse operations to enhance efficiency, accuracy, and cost-effectiveness. Work with courier services and logistics partners to ensure timely shipments and cost-effective delivery solutions. Ensure that all goods are handled and packed correctly to prevent damage and maintain high customer satisfaction levels. Data & Order Management: Enter and maintain accurate customer, product, and order data in the system. Audit data regularly to ensure accuracy and resolve discrepancies promptly. Utilize Excel to track key performance metrics, generate reports on stock levels, sales trends, and warehouse productivity. Use ERP systems like NetSuite to manage data and operational workflows (training will be provided if needed). Sales & RMA (Return Merchandise Authorization) Support: Support the sales team by preparing reports, managing order-related inquiries, and tracking customer requests. Ensure seamless coordination between sales and warehouse operations to meet customer expectations. Manage returns, exchanges, and warranty claims, ensuring timely processing and resolution. Act as a liaison between customers, suppliers, and internal teams for RMA cases. Compliance & Quality Assurance: Ensure all warehouse and eCommerce operations comply with company standards and regulatory requirements. Conduct regular checks to maintain high standards of accuracy and customer satisfaction. Work with eCommerce platforms and warehouse management systems (WMS) to streamline operations and data accuracy. Key Requirements: Able to work under pressure and outside office hours would be an advantage. Education & Experience: 1-3 years of experience in warehouse operations, eCommerce, or a related field. Technical Skills: Strong proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, Data Analysis). Experience with ERP systems like NetSuite and warehouse management systems is a plus. Warehouse Expertise: Comprehensive understanding of warehouse processes, inventory control, and logistics. Analytical Thinking: Ability to analyze warehouse data, identify inefficiencies, and implement data-driven improvements. Attention to Detail: High level of accuracy in managing inventory and processing orders. Problem-Solving: Strong troubleshooting skills with the ability to resolve warehouse and logistics challenges quickly. Communication Skills: Ability to coordinate with internal teams, suppliers, and logistics providers effectively. Adaptability: Willingness to work in a fast-paced, dynamic environment and handle multiple responsibilities. Preferred Attributes: Self-starter with the ability to work both independently and as part of a team. Prior experience in eCommerce warehouse operations or sales support. A keen interest in learning and adapting to new tools and technologies. Benefits: Competitive salary and performance-based incentives. Opportunities for professional growth and career advancement. Friendly and collaborative work environment. Health and wellness benefits. If you have a passion for eCommerce and warehouse operations and excel in data management and logistics, we invite you to apply for this exciting opportunity! How to Apply: Interested candidates should submit their resume and a cover letter to [email protected].