工作職責
Fresh graduates are welcome to apply! The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manulife Customer Service Representative with the resources to solve critical problems for the future of our business, which is why we need you. On the job you will: •To maintain the day to day operation of Contact Centre by handling customers' enquiries through phone call and email in professional manner. • Resolve requests within standard response times and obtain necessary information to support resolution of problems raised by customers, including escalation to management. • Cooperate with other teams and team members to ensure timely resolution of customer requests and problems. • Keep accurate records of request and resolution and ensure assigned jobs are completed within the standard service time with good quality. • Support ad-hoc tasks to achieve desired results of business needs. This role is a full-time corporate back-office role. Cold calling and meeting sales target are not required. Job Qualifications • Holder of Certificate or Diploma, equivalent or above. • Interested in working in a global financial institution and learning business knowledge. • Excellent telephone manner with good interpersonal skills. • Proficient in PC Skills, including Word and Excel. •Fluency in Cantonese and English. Fluency in Mandarin is an advantage. •Good written Chinese and English. •Candidates with more experience will be considered for senior roles. If you are interested, please share your CV to +852 6699 3195 (WhatsApp); or email [email protected].
津貼和福利
其它
• Comprehensive on-the-job and continuous training • 5-day work per week (Monday - Friday) • Competitive employee benefits package with year-end bonus • 15+ paid annual leave days + birthday leave • Group medical insurance (including domestic partner and children, if applicable) • Pleasant and inclusive work environment
工作地點
Manulife Financial Centre/Manulife Tower
工作時間
週一至週五
09:00 - 18:00
工作要求
教育程度:
文憑 / 證書
技能:
微軟 Excel
微軟 Word
語言:
口語
廣東話
英文
普通話
書寫
中文
英文
僱主資料
宏利扎根香港125年,一直深受客戶信賴。宏利香港於1897年開業,至今已發展成為本地主要金融服務機構之一,在保障及財富管理方面為香港及澳門約240萬位客戶提供多元化的產品和服務。我們致力為客戶提供全面的理財方案,助其輕鬆作出明智抉擇、實現精彩人生。 我們為個人及團體客戶提供一系列人壽與醫療保障產品、強積金、職業退休計劃、互惠基金及財富管理方案。 根據《Mercer強積金市場佔有率報告》,按管理資產及現金淨流入計算,宏利是全港最大強積金供應商1。此外,宏利也是全港最令客戶滿意及最受客戶推薦的保險品牌2。 我們明白客戶於不同人生階段各有不同的保障需要,因此透過多元化的產品和服務致力為客戶提供貼心保障,幫助他們規劃理想人生。 我們更透過與保險代理人、銀行夥伴——包括中信銀行(國際)有限公司、星展銀行(香港)有限公司及渣打銀行(香港)有限公司——以及保險經紀和獨立理財顧問所組成的龐大分銷網絡,提供滿足客戶及其家人需要的個人化理財方案。 宏利一直堅守使命,協助客戶輕鬆作出明智抉擇,實現精彩人生。我們深信成功的關鍵,在於尊重和凝聚所有員工、客戶和持分者,使他們認同我們的使命,並得到公平和有尊嚴的待遇。 About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.