Customer Service Assistant (PT & FT)

工作職責

Job Description Reports to: Senior Operator To become one of the greatest entertainment brands, service excellence is at the heart of our core brand value proposition. As the CS assistant, you will play a crucial role at the venue by demonstrating to our customers the core brand value: All-in-one sport + entertainment, making all the moments of truth memorable by understanding the voice of our customers and ensuring memorable sportainment experience. Key Responsibilities • Deliver excellent service to customers with warmth and professionalism and in accordance to company and legal standards relating to service, health and safety • Present menus and demonstrate a thorough understanding of games while ensuring customers know-how to play • Monitor customer satisfaction throughout their visit, engaging with them to gather feedback and addressing any concerns as needed • Bid farewell to customers professionally and address customer inquiries • Deliver start of shift duties such as check-in, stocking merchandize counters, ensuring venue cleanliness • Support Senior Operator or above to ensure smooth day-to-day operations and assist the rest of the team if required Requirements • Right to work in Hong Kong • Minimum age of 18 • Diploma in Hospitality or related disciplines is an advantage • Standard of spoken/ written English and Cantonese. Putonghua is an advantage • Relevant working experience in kindergarten, hospitality industry, and hotels or in similar capacity is an advantage • Customer-oriented attitude, attention to detail, great teamwork, energetic with helpful and outgoing personality • Ability to work under pressure • Flexibility to work on shift schedules and work overtime if needed Benefits • A safe and collaborative working environment which embraces a diverse and inclusive culture • Discounted tickets and staff discounts on our services and products