Customer Digital Experience Specialist

工作職責

Responsibilities: -Interact with customers and address their needs on digital platform in a professional manner -Introduce brands and products to customers as well as provide high quality customer services -Review and identify customer journey and formulate strategy to uplift customer experience -Develop FAQ, product sales talk and sales tools to drive sales conversions and meet the KPIs defined by the company -Conduct market research on latest trend of e-Commerce platforms and provide recommendations -Work closely with internal teams including CRM, Marketing, Sales and Aftersales -Perform other ad hoc duties as assigned Together with integrity and passion, our ideal staff should meet the following requirements: -Diploma holder or above in Business / Hospitality related disciplines -At least 1 years of working experience, preferably in the service industry; fresh graduation is also welcomed if suitable -Professional negotiation skills, problem solving and complaint handling skills -Passionate in automotive industry with appetite to drive innovative ideas and changes in matrix environment -Customer oriented, cheerful, self-motivated and outgoing personality -Excellent communication and interpersonal skills, independent and able to work under pressure -Good command of spoken and written English, Mandarin and Cantonese -Proficient in MS Office and Chinese word processing