Collection Officer

工作職責

Key Responsibilities: Manage and oversee the collection of outstanding debts from clients. Contact clients through phone calls, emails, and letters to negotiate payment plans. Maintain accurate records of all communications and transactions. Analyze account information to identify trends and propose solutions. Collaborate with the finance team to resolve discrepancies and ensure compliance with company policies. Prepare regular reports on collection activities and account status. Provide excellent customer service while maintaining a professional demeanor. Qualifications: High school diploma or equivalent; a degree in finance, business, or a related field is preferred. Proven experience in collections or a similar role. Strong communication and negotiation skills. Proficiency in MS Office and familiarity with collection software. Ability to work independently and as part of a team. Detail-oriented with strong organizational skills.