Clerk, Service Support

工作職責

Job Description: - To support any kinds of bill and customer service enquiries or issues follow up towards customers - To follow up any after sales and change service transactions - To support In & Outbound customer calls for follow up activities - To proactively learn and grasp latest knowledge concerned to facilitate proper discharge of daily duties - To provide administrative support - To carry out any ad hoc duties whenever appropriate to meet business need Job requirements: - Form 5 / DSE or above - Knowledge in telecom products (e.g. mobile and broadband) is an advantage - 1 year's equivalent working experience in customer service is preferred, but fresh graduates are also welcome - Good command of both spoken & written Cantonese and English. - Sound knowledge of PC such as Internet, PowerPoint, Excel and MS Word etc - Demonstrates good teamwork abilities and good communication skills - Positive working attitude, responsible and result-oriented Working Location: Tuen Mun (near MTR station) Contacts for Enquiries: -WhatsApp: 6392 5242 -Email: [email protected] We offer attractive & competitive salaries and benefits, an exciting work environment, and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume, stating your present and expected salary to Human Resources Department by sending an Email to [email protected]. For more information on other job opportunities at PCCW, please visit our website: www.pccw.com. HKT is an equal-opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.