Assistant Customer Service Manager 客戶服務副經理

工作職責

Job Description 工作範圍 - Deliver professional customer services through handling Inbound and Outbound calls - 提供專業客戶電話服務 (接聽及打出) - Supervise a customer services & telemarketing team - 管理客戶服務及電話行銷團隊 - Proactively provide feedback to management level on improving customer service & telemarketing level - 主動向管理層提出建議, 以提升客戶服務及電話行銷質素 - Answer inquiries and handle complaints from customers - 回應客戶問題以及解決投訴 - Deliver upon quantitative and qualitative key performance indicators, in line with business strategies and regulatory requirements - 配合業務方向及所有監控和服務規定，實現效目標和發展 - Monitor and analyze key performance indicators (KPIs) related to customer service and sales, such as call quality, sales revenue, hit rate, and call time. - 監控和分析與客戶服務和銷售相關的關鍵績效指標(KPI)，例如通話品質、銷售收入、成功率及通話時間 Requirements 入職要求 - At least 5 years of working experience at the managerial level in the customer services industry - 最少5年銷售或客戶服務的管理級經驗 - Good command of spoken English, Cantonese, and Putonghua - 良好英文, 粵語及普通話 - Proficient in PC Skills including MS Word, Excel, and Chinese Word processing (MUST) - 熟悉電腦操作(MS Word, Excel)及必須懂得中文輸入法 (倉頡 / 速成) - Strong interpersonal and communication skills - 良好人際關係及溝通能力 - Immediate availability is preferred - 可立即上班優先考慮 Work Location: Montery Plaza, Kwun Tong 工作地點：觀塘萬泰利廣場 Working hours: Monday to Friday 09:00-18:00 工作時間：星期一至五，09:00-18:00 No shift is needed. 不用輪班 Salary and Benefits 薪酬及待遇5-day Work, Bank Holidays, Annual Bonus, On-job Training 福利: 5天工作, 銀行假期, 年終獎金, 在職培訓