分店經理 / Shop Manager

工作職責

職責 · 管理店舖的日常運營，將銷售和生產力、人力效率以及顧客服務標準最大化 · 帶領團隊達成公司目標、業務指標、服務標準和衛生標準 · 建立和維持良好顧客關係，處理顧客投訴，並管理危機情況 · 有效監控損益表和人力計劃及成本管理 · 確保提供高水準服務質量和用餐環境 · 招募和培養高效率的前線團隊 · 準備市場趨勢分析和行動計劃，並根據需要提出建議 · 設計和提供培訓予前線員工 · 進行現場指導 · 支援的臨時項目 要求 · 持有相關學科的文憑，並具有5年以上的相關管理經驗（具有較低學歷但服務記錄卓越的候選人亦可申請） · 具備良好的團隊合作精神，優秀的人際溝通能力 · 以質量和服務為導向，具備強大的領導能力和人員管理技巧 · 具備良好的衛生知識 · 良好的中文、英文和普通話口語能力 · 具有較少經驗的候選人將被考慮為分店副經理 Responsibility · Manage the daily operations of assigned shops to maximize sales & productivity, manpower efficiency and guest service standard · Lead the team to achieve the company objectives, business targets, services standard, and hygiene standard · Build and maintain customer relationships, handle customer complaints, and manage crisis situations. · Effectively monitor P&L and manpower plan and cost management · Ensure providing the required high levels of service quality and dining environment · Recruit and develop high performance frontline team · Prepare analysis and action plans for tackling market trends and make recommendations accordingly · Design and deliver training programs for frontline staff · Conduct field coaching · Support ad-hoc projects as assigned Requirements · Diploma holder in a relevant discipline with 5 or above relevant experience at supervisory level (candidates with lower qualifications but exceptional service record may also apply) · A good team player with excellent interpersonal communication skills · Quality-and-service-oriented, strong leadership and people management skills · Good in Hygiene knowledge · Good commands of both spoken Chinese, English and Putonghua · Candidates with less experience will be considered as Assistant Shop Manager