STORE MANAGER

Job Duty

POSITION SUMMARY -Lead the Store by representing the Brand and driving its initiatives whilst aligning to Valiram procedures and quest for excellence. -Oversee all aspects of store performance through sales management, operational excellence and people leadership, as well as store visual aesthetics and environment. -Maintain inventory integrity – minimise stock losses & ensure monthly (& daily if necessary) stock counts Foster a positive, engaging and ethical working environment KEY PERFORMANCE INDICATORS : -Increase sales and maximize profitability of the store -Achieve high service standards as per Mystery Shopper score card -Ensure all the retail standards are maintained within VG standards -Inventory Integrity, managing stock losses and conducting stock counts -Responsible for Staff Development & training in the store -Responsible to maintain employee engagement & loyalty KEY AREAS OF RESPONSIBILITIES: -Drive the Sales and maximize Profitability Execute the main sales initiatives of the Brand -Daily, weekly and monthly action plan to deliver the expected sales results -Analyse sales figures, monitor expenses to optimize sales and profits -Optimize the duty rosters to guarantee proper floor coverage, maximise sales whilst minimizing payroll expenses. Achieve High Service Standards -Lead the team and put in place appropriate action as to offer a WOW Service experience to the customer. -Provide continuous coaching to floor staff on customer service, selling skills, product knowledge, etc. to ensure the highest level of service is achieved. -Work with the team to best handle customer complaints. Maintain Best Retail Standards -Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs. -Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times. -Ensure visual merchandising are implemented efficiently. -Be vigilant and practice regular checks on staff movements during operating hours Inventory Integrity: - Work with the store staff to manage inventory and minimize stock losses -Monthly stock take routine to ensure Inventory accuracy and submission of reports on timely manner. -Play a leading role when inventory integrity issues occur –Investigate and recommend corrective actions Team Leadership: -Lead the recruitment process for front line staff and work together with relevant HR Dept. to successfully close the vacant positions in the store. -Conduct on the job trainings and give proper product trainings/knowledge and lead the floor staff in achieving sales and other store target. -Regular store meetings to ensure accurate and consistent communication to the staff. -Conduct staff appraisal and quarterly performance review. -Provide specific development for the Assistant Store Manager and Supervisor by assigning accountabilities and training with consistent follow up and feedback. -Improve staff morale leading to positive and dynamic working attitude. -Maintain general and acceptable staff working conditions -Staff to conduct themselves in a proper and professional manner in compliance with the Code of Business Conduct