Senior Concierge Officer

Job Duty

Requirement: • Diploma or Certificate in related disciplines • Experience in Grade A Retail / Commercial Property • Minimum 5 years' relevant experience in customer service industry • Excellent communication, interpersonal and coaching skills • Excellent customer service attitude • Knowledge in basic PC skills • Good command in English and Chinese • Candidate with less experience may be considered as Concierge Officer Responsibility: •Monitor reception desks and concierge counter at grade A commercial property and shopping mall. •Provide one-stop concierge services to office tenants, visitors and shoppers. •Manage customers' complaints, inquiries and feedbacks in any form from all channels, in a courteous and efficient manner, and able to work as a team to achieve company's key performance indicators. •Prepare regular reports and provide clerical support to daily operations. •Coordinate with internal departments to support promotional programs and continuously strengthen relations with tenants and shoppers. •To assist in VIP tour and escorting. •Perform ad hoc tasks when required. •Shift duty is required.