IT Support (Kwun Tong)

Job Duty

• Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook • Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools. • Provide Install, Move and Change of deskside services to end users. • Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges. • Communicate effectively with end users and other support parties. • Planning for resources arrangement and report preparation. • Provide case sharing and training to teammate. • Troubleshoot I.T related issues and report to line manager or supervisor on the issues. Location: Mainly in Kwun Tong, may assign to other office upon request (i.e. Kwai Chung).