Harbour Plaza Metropolis 都會海逸酒店
Guest Services Supervisor 賓客服務督導
A week ago
Job Duty
- Responsible for daily Front Desk operation including check-in/out services, handle guest enquiries and complaints with a professional manner - Ensure the daily efficiency of Front Desk operations - Maintain high standard of services to guests - Perform other ad hoc job duties as assigned - 提供前台服務包括登記入住/退房、處理客人查詢及投訴等 - 維持酒店前台日常運作高效、暢順 - 依據酒店的服務準則為客人提供專業服務 - 其他臨時或突發之工作安排 Job Requirements: - Minimum 3 years working experience in hotel front desk - Familiar with Opera system - 不少於3年相關工作經驗 - 熟悉Opera系統操作
Allowance & Benefit
Other
5天工作週、每天9.5小時、12天有薪年假、供膳食、酌情性花紅、醫療及牙科福利、在職培訓及集團旗下酒店優惠等
Work Address
7 Metropolis Drive, Hunghom, Kowloon, HK
Timetable
Mon to Sun
07:00 - 16:30
Mon to Sun
14:30 - 00:00 (+1)
Rotation required
Requirement
Education:
Diploma / Certificate
Language:
Spoken Skill
cantonese
english
mandarin
Written Skill
chinese
english
About Company
Situate at the heart of Kowloon and standing on the vantage point where 2 MTR lines are covered, guests can commute to Hong Kong Convention and Exhibition Centre on a 5-minute MTR ride. The 822 newly renovated guest rooms and suites are designed for guests who expect discreet luxury and modern functionality. Comprehensive facilities include six distinguished dining outlets, five versatile function rooms, an outdoor swimming pool with Jacuzzi, sauna and a well-equipped gym. Together Everyone Achieves More. We are now inviting energetic and hospitality professionals to join our team.