F&B Host

Job Duty

Key Objectives: • To provide high levels of customer service to all guests in line with Merlin Standards. • To have up to date product knowledge to assist guests. • To actively promote the attraction and deliver interaction with guests in line with Brand guidelines. Main Responsibilities: • Welcome each and every guest into our attraction ensuring that all of our guests have an awesome experience • Promoting Merlin Entertainments policy of quality customer care by ensuring a courteous, efficient, helpful and entertaining service to the public. • Ensure all public areas have well stocked displays and point of sale, ready for the Attraction opening and that they are maintained and kept in a clean and tidy manner throughout the day. • Ensure all transactions are processed accurately considering rates, promotions, vouchers, discounts, etc. • To ensure that all voucher redemptions are recorded and reconciled on a daily basis. • Ensure the highest standards of accurate and efficient cash handling procedures through all customer transactions • To assist in monitoring and support management of queue lines when required. • To ensure the mystery visit criteria is adhered to at all times. • To follow opening and closing procedures as detailed in the department’s operating plan. • To greet all visitors with eye contact, a smile and a verbal greeting on every transaction. • To issue a receipt and a passing pleasantry on every transaction. • To contribute your ideas to improve the guest experience and continually strive to improve the department.