Customer Sevice Officer (Bank, Up to 30k)

Job Duty

工作職責： 處理呼入及呼出電話，並解決客戶對投資產品及服務相關的查詢、交易及要求。 勤勉、公正、迅速地支援交易調查和評估投訴指控 與其他團隊和團隊成員合作，確保及時解決客戶的要求和問題 適當地將問題上報，並確保所有要求的準確性和合規性，以優良的品質標準完成。 為管理層提供支援，並提出生產力/服務改進建議 支援業務需求的臨時任務，例如支援 BCP 服務 Job Responsibilities: Handle inbound and outbound calls, and resolve customer enquiries, transactions and requests on investment products and services related Support transactions investigation and assess the complaint allegations competently diligently, fairly and promptly Cooperate with other teams and team members to ensure timely resolution of customer requests and problems Escalate issues as appropriate and ensure accuracy and compliance of all requests to be completed with good quality standards Provide support to management and recommend productivity / service improvement Support ad-hoc tasks of business needs, such as support BCP service 工作要求： 金融/商業或相關學科畢業 2 年以上與投資基金相關的客戶服務經驗，經驗較淺但具有良好潛力和資歷的應徵者也會被考慮 有財富管理產品經驗者優先 通過香港高級程度會考卷一、卷七、卷八； IIQE：卷一及卷三 優良的電話禮儀及服務態度，良好的人際關係技巧，並能履行對客戶的承諾 性格成熟和藹 自我激勵及能獨立工作 國語、廣東話及英語流利，並能閱讀及書寫中英文者為必要條件 Job Requirements: Graduated in Finance / Business or relevant discipline 2+ years of customer service experience in relation to investment funds, candidates with less experience but has good potential and qualifications will also be considered Experience in wealth management products preferred Passed HKSI paper 1,7,8; IIQE: paper 1 & 3 Excellent telephone manner and service attitude with good interpersonal skills and able to follow through on commitments to customers Mature and pleasant personality Self-motivated and able to work independently Fluency in Mandarin, Cantonese and English and ability to read and write in Chinese and English is essential