Customer Service Officer 客戶服務主任 (Aviation-Airport Service/ Airline) 18-22K

Job Duty

Responsibilities Provide passenger reception, check-in, arrival and transit services to our clients Provide check-in service at counter / in-town / transfer desk / Skypier Answer passenger enquiry at Airlines Service Desk Perform pre-flight and post-flight duties Perform queue combining at check-in counter / transfer desk Assist passenger at Self Check-in Kiosk Support his / her superiors in flight disruptions and difficult passenger handling Comply with new handling requirement or procedure of customer airlines if any Adhere with company policy and standard such as grooming and uniform standard Attend training sessions, as and when required Complete other assignments allocated by his / her superior Requirements HKCEE / HKDSE or equivalent Proficiency in English & Cantonese and ability to communicate in Putonghua Mature with good interpersonal skills and be dedicated to providing high levels of customer service Willing to work on shift