Assistant Customer Service Officer - Digital Contact Centre 助理客戶服務主任

Job Duty

The Job: - Communicate with customers and answer their enquiries through digital channels. - Handle telephone enquiries including complaints, regarding life and general insurance for customers and agents. - Retain and enhance customer relationship. - Other ad hoc duties. Working details: - Location: Kwun Tong - 40 hours within operating hours (Monday to Saturday) - Monday to Friday: 0900 - 1800 - Saturday: 0900 - 1300 The Person: - Matriculated or above qualification. - Customer oriented mindset with a passion to provide excellent service. - PC literate in MS Office especially MS excel and Chinese input. - Good communication and listening skills. - Proficiency in written and spoken Cantonese and English. - Good command of Mandarin is a definite advantage. - Passed Paper I, II, III & V of IIQE and LOMA qualification are well regarded. - Fresh graduates will be considered. We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate. Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.