FWD Life Insurance Company (Bermuda) Limited
Assistant Customer Service Officer - Digital Contact Centre 助理客戶服務主任
Post on: 2023/01/30
The Job: - Communicate with customers and answer their enquiries through digital channels. - Handle telephone enquiries including complaints, regarding life and general insurance for customers and agents. - Retain and enhance customer relationship. - Other ad hoc duties. Working details: - Location: Kwun Tong - 40 hours within operating hours (Monday to Saturday) - Monday to Friday: 0900 - 1800 - Saturday: 0900 - 1300 The Person: - Matriculated or above qualification. - Customer oriented mindset with a passion to provide excellent service. - PC literate in MS Office especially MS excel and Chinese input. - Good communication and listening skills. - Proficiency in written and spoken Cantonese and English. - Good command of Mandarin is a definite advantage. - Passed Paper I, II, III & V of IIQE and LOMA qualification are well regarded. - Fresh graduates will be considered. We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate. Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.
Allowance & Benefit
20 days AL Birthday Leave Medical coverage (both Employee and Dependents) Discretionary Bonus Shift allowance Meal allowance Transportation allowance
Millennium City 1, 388 Kwun Tong Road
Mon to Fri
09:00 - 18:00
09:00 - 13:00
Rotation required, Alternate Saturday work is required
Higher Diploma / Certificate
Chinese Word Processing
Certs & Licenses:
Established in Asia in 2013 with a trailblazer mentality, FWD is the primary insurance business of investment group, Pacific Century Group (PCG), with minority shareholders Swiss Re Group, GIC Ventures, RRJ Capital and Hopu Investments. FWD spans 10 markets in Asia including Hong Kong SAR & Macau SAR, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan, Malaysia and Cambodia. In Hong Kong, FWD offers life and medical insurance, general insurance, employee benefits, and financial planning. We focus on creating fresh customer experiences and making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD aims to be a leading pan-Asian insurer by changing the way people feel about insurance. If you are looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.